Worried About Long Wait Times for LASIK, LASEK, or SMILE During Peak Season? Tips to Save Time

Greetings from BGN Eye Clinic at Jamsil Lotte Tower.

With summer just beginning, it's the perfect time to start planning for sunny getaways, family vacations, and well-deserved breaks. We always enjoy hearing about your summer plans and the adventures you have in store!

Many university students visiting BGN Eye Clinic prioritize vision correction surgery during their breaks. Consequently, extended holidays like summer and winter vacations, as well as national holidays, become our peak seasons. Located in the heart of Seoul at the Jamsil Lotte World Tower, our clinic welcomes patients from all over the metropolitan area due to our accessible location. As a result, our clinic is bustling with consultation and surgery appointments even on Monday mornings.

During these peak times, the most frequently asked question is regarding wait times. Many patients worry about long delays and frequently check on their turn. While our Customer Experience Management (CEM) team strives to assist you as swiftly and comfortably as possible, wait times can occasionally extend. Today, we want to share some practical tips to help you minimize your wait time, even during our busiest seasons.

CEM Team’s Exclusive Tips to Reduce Wait Times for LASIK, LASEK, and SMILE!

Tip 1: Booking the First Morning Appointment

In early July, a university student who had an initial consultation in May contacted us to schedule her surgery. When she asked how to proceed as quickly as possible, we recommended booking the earliest available morning slot. By securing the first appointment of the day, she breezed through the registration, examinations, and consultation, successfully undergoing her surgery the very next day.

The first morning slots experience almost no delays since diagnostic equipment and medical schedules have just begun. Many patients and their companions also appreciate the quieter, more relaxed atmosphere. If you are considering a visit during the peak season, we highly recommend scheduling a morning appointment.

Tip 2: Strictly Adhering to the Contact Lens Break Period

An unexpected yet common reason for delayed consultations or surgeries is contact lens usage. If you are considering vision correction, you must stop wearing contact lenses before your visit. Lenses temporarily alter the shape of your cornea, so a break is required to obtain accurate measurements.

• Soft lenses: Stop wearing at least 1 week prior.
• Hard lenses: Stop wearing at least 2 to 4 weeks prior.

Recently, a working professional arrived for a SMILE LASIK consultation having worn lenses that morning, assuming removing them on arrival would suffice. Unfortunately, we had to reschedule her examination. While she was disappointed, she understood that achieving accurate results is paramount. Conversely, patients who strictly follow the lens-free period can seamlessly schedule their surgeries.

Rebooking during peak season can push your appointment further back than anticipated, so please strictly observe the contact lens break period.

Tip 3: Arrive on Time for Your Appointment

During peak season, our clinic processes continuous cycles of examinations, consultations, and surgeries. While we process patients in order of their scheduled times, late arrivals can cause complications. For instance, a patient arrived 30 minutes late last week. They had to re-register during a highly congested time, resulting in a much later examination than expected.

For a swift process, please arrive on time. Arriving slightly early allows you to complete registration and medical questionnaires in advance, streamlining your examination. Occasionally, if prior appointments finish early, early arrivals might even be seen sooner.

Prepare Comfortably for Peak Season Vision Correction

Many patients worry about long wait times during our busy periods. By remembering these simple tips: booking morning appointments, observing the contact lens break period, and arriving on time, you can ensure a smooth and efficient experience at BGN Eye Clinic.

Preparations like the lens break period are crucial; a small oversight can cause regrettable delays. As professionals who interact with patients daily, nothing is more rewarding than hearing, "That was faster than expected!" We constantly strive to minimize wait times and maximize your comfort.

If you are considering LASIK, LASEK, or SMILE during the upcoming holidays, keep these tips in mind.

"We are committed to providing a comfortable medical experience so you can leave with a smile."